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✦ Before You Comment
Make sure you’ve read, understood, and followed the DLC INSTALLATION GUIDE first. Please only leave a comment if you’re still experiencing issues after completing all the steps. This helps us focus on assisting Simmers who are encountering problems beyond the guide, so we can help everyone more efficiently.
‼️ Important!
If you’re still running into problems after following the DLC INSTALLATION GUIDE, please check our LIST OF COMMONLY REPORTED ISSUES below first to see if your issue is already listed (click on the applicable issue for details):
If your issue is not in the above list, feel free to describe your issue in the comments in detail so others can assist you more easily. Please remember to be respectful and patient, and thank you for helping keep this space helpful for everyone.
🗨️ Comment Format
This is assuming you have followed the DLC Installation Guide correctly and you issue is not listed in the COMMONLY REPORTED ISSUES above, but you are still encountering issues.
To ensure efficiency, we will only respond to comments that follow our required format. Copy the following, paste in the comments section, and provide an answer to each item:
- Your computer's operating system (Windows or Mac?)
- Your game launcher (EA App/Steam?)
- Is your game launcher updated? (Yes/No?)
- Your game version (example: 1.121.361.1020)
- Do you have mods/custom contents installed? (Yes/No?)
- Do you have an active cloud storage like OneDrive? (Yes/No?)
- If your computer does not have a built-in file extractor, what file extractor did you use? (7zip/Winzip/Winrar/something else?)
- Which version of the DLC Unlocker did you use? (example: February 13, 2026)
- Describe your issue (please be as detailed as possible)
- Any error message or screenshot details (you may upload screenshots to Google Drive and share the link in your comment)
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40 Comments
I have gone through the installation guide four times. I have re downloaded and unzipped all of the DLCs and the DLC unlocker and I have gone through the trouble shooting solutions twice and restarted my computer twice but the packs still aren't showing as owned
ReplyDeleteHas your game acknowledged it at all? Mine hasn't
DeleteDid your game acknowledge it at all ? Mine hasn't and I've done the same as you
DeleteI ended up reinstalling my mods and that worked somehow. I have no idea. Wish I had a better answer
DeleteThe answer is in the Installation Guide, especially item #3 of the BEFORE YOU START part.
DeleteI don't have any mods in my sims folder and it's still not registering it
DeleteMy reply was specific to 47ThrowingKnives's issue. Please post a separate comment for your issue and follow the comment format above.
DeleteWindows, Steam, Updated game launcher, Latest game version, I have mods and cc, i have onedrive, i have winrar and other tools, i got feb 27 2026 version of dlc unlocker.
ReplyDeleteHello team when i downloaded SP75 and SP82 newly released kits but when i downliad and put them in mt game folder and run dlc unlocker then open game it shows as not owned help me with this issue.
Sul Sul! Please read and follow the DLC Installation Guide especially the BEFORE YOU START part and item #1 in the LIST OF COMMONLY REPORTED ISSUES linked above. If, after doing that, you still encounter issues, take screenshots of error messages, uploaded to Google Drive and share the link here. Dag Dag!
Delete1)Windows
ReplyDelete2) EA App
3)Yes
4)most recent version
5)No
6)No
7)built-in file extractor and breezip for rars
8)February 13, 2026
I've followed every step multiple times, including troubleshooting and my game won't acknowledge it at all. No errors
Sul Sul, Asperwolf! The latest DLC Unlocker was released February 27. That should fix your issue. Otherwise, you might need to use a different file extractor like 7zip. It's tested and proven to have no issues. Hope this helps. Dag dag!
DeleteI've deleted and reinstalled everything using the latest unlocker and 7zip and still nothing
DeleteCan you take a screenshot of the DLCs you installed and show the location in your computer where you installed them? Upload it in Google Drive and share the link here.
Deletehttps://drive.google.com/file/d/10TfU4wjxqkxQN1YG7GAWos6-saob_wTB/view?usp=sharing
DeleteHi, Asperwolf! Thank you for sharing the Google Drive link. I’ve requested access so I can view the file. Also, could you let me know which game version you’re using? There have been several game updates recently, and I want to make sure I have the correct info.
DeleteI've granted permission and it's definitely the latest version of the game. I don't know how to find the specific version number but no updates are available
DeleteThank you for granting access to the screenshot...I can now see what’s causing the issue with your DLC.
DeleteIt looks like the files were placed in your "Documents" folder, which isn’t the correct location for game installation files. The Documents folder should only be used for mods and CC, not for the game or DLC files themselves.
Please follow the DLC Installation Guide, specifically Step 8, where screenshots showing the correct file location are included.
I hope this helps, and feel free to reach out if you need any further assistance!
I thought you put them in the folder where the sims 4 files are installed? That's the folder the EA app created when it installed the sims 4 base game
ReplyDeleteI understand why that might seem like the right place...it’s a common point of confusion.
DeleteThe folder created by the EA app is indeed where the base game is installed, but mods and CC work a bit differently. They should always go in the Documents > Electronic Arts > The Sims 4 > Mods folder, not in the game installation directory.
Game and DLC files belong in the installation folder, while mods/CC must stay in the Documents folder for the game to recognize them properly.
If everything is placed in the correct locations, it should resolve the issue. Let me know if you’d like me to double-check anything for you!
You may want to change the instruction guide to say that, because the photo definitely has them in the parent folder and not the mods folder
ReplyDeleteThe instructions is for DLC installation, hence, it is called DLC Installation Guide and that is why it shows the game installation folder and not the Mods folder.
DeleteI've got it now, thank you for your help!!
ReplyDeleteGlad to hear that! Happy simming! ☺️☺️☺️
DeleteHi, I'm having problems with some expansion packs (EP 21, 20, 19, 17). When I open the game and go to the save screen, it says I've used these packs, but they're not installed in the game. Can you help me? Thanks! :)
ReplyDeleteit says "copy task missing" in the dlc unlocker what does that mean
ReplyDeleteHi SimsHub, can you help me? I'm having a problem with some expansion packs (EP 21, 20, 19, and 17). When I launch the game and go to the save screen, it says I've used these expansion packs, but they're not installed. Can you help me? Thanks! :)
ReplyDeleteEveryone please read and follow the comment format above. Without those details, we are unable to help you.
ReplyDelete1. Windows
ReplyDelete2. EA App
3. Yes
4. 1.114.46.1030
5. No
6. No
7. 7zip/Winrar
8. February 27, 2026
I'm having issues with the dlc unlocker, it was working fine before and I had the dlcs I wanted and I didn't move a thing, I just installed the DLC unlocker everytime it uninstalled and it worked as a charm until like a month ago. Now every time I try to play, my sims don't have clothes or hair and in the game it says that I have everything installed, that usually happens when I don't have the DLC unlocker installed but it's been installed the whole time and still the game doesn't recognise it, I don't want to play it because I'm afraid it's going to corrupt or something, idk if the dlc is obsolete or did I messed it up, could you please help me?
Sul Sul, Boci243! Thank you for following the comment format as the information you provided helps us understand your issue and gives us an idea on how to help you fix it. Based on the info you provided, I see 2 possible reasons for your issue:
Delete1) Your game version is old and may no longer be compatible with the DLC Unlocker. You may need to update your game, in that case.
2) You didn't mention whether you checked if mods and CCs are enabled in your game. If you're not sure how to do that, you can follow this guide on How To Enable Mods and Custom Content.
If those 2 are not what you think are the cause, try redownloading the DLC Unlocker and run it like usual. Hope this helps.
EA App doesn't let me play unless it's updated, and EA has not asked for an update, I've tried repairing the game and it's still the same version.
DeleteAnd mods and CCs are enabled.
So I'll have to wait to EA App to update the game to see if it works, anyways thx for the help
Have you tried uninstalling and reinstalling the EA App?
DeleteYes but I have a problem since the sims released this latest update and I can't play with my family because they are in the latest world so can you or someone tell me how I can fix the problem.
ReplyDelete1) Windows
ReplyDelete2) EA App/Steam
3) Is your game launcher updated? Yes, to the last version
4) 1.122.218.1030
5) Do you have mods/custom contents installed? Yes, only one mod and in the carpe of mods in documents
6) Yes, but i dont use it usually
7) I use Winrar
8) February 27, 2026
9) Until days ago, all my dlcs were working perfectly but then my base game updated to the latest version and then all the dlcs were desactivated, i run again the dlc unlocker and now they work fine except for EP 19, EP 17 and EP 20, and the game says the i have them "adquired" but they arent showing in the game.
10) https://drive.google.com/drive/folders/1_UKpMbDU2l5rsapIVcvAhlN6SBppOE4V?usp=drive_link
PD: sorry if you dont understand something, english is not my first language
Sul Sul, lu! Thank you for providing the above info. Here's what I recommend you try:
Delete1) Temporarily remove all mods/CCs just to rule them out and delete the localthumbcache.package file
2) Disable/uninstall any cloud drive/storage that you have just to rule them out as well
3) Redownload the latest DLC Unlocker and run it like usual
If that doesn't fix it, check out our TROUBLESHOOTING TIPS and try the solutions there.
Don't worry, English is also isn't my first language and I understand everything you wrote perfectly.
1. Windows
ReplyDelete2. EA launcher
3. Yes
4. 1.123.66.1030 DX11
5. Im trying to install cats and dogs and thats all
6. No
7. Its extracting these files without anything installed, maybe should try WinRar?
8. I installed it today im not sure how to check version
9. When I open sims everything says owned, and I can install the kits, but nothing else. Im specfically trying to install cats and dogs and thats the one I have downloaded. I downloaded it to This PC> Documents > Electronic Arts > Sims 4 > EP04 (cats and dogs mod)
Sul Sul, Rob420! Thank you for following the comment format. The details you provided were very helpful in diagnosing the issue.
DeleteIt appears that the files were placed in your "Documents" folder, which isn’t the correct location for game installation files. The Documents folder should only be used for mods and CC, not for game or DLC files.
Please refer to the DLC Installation Guide, specifically Steps 7-8, where we’ve included screenshots showing the correct file location.
I hope this helps!
1.Windows
ReplyDelete2.Steam
3.Yes
4.updated
5.No
6.No
7.built in
8.February 27, 2026)
9.Sul sul, some dlc's doesn't show up in game like home chef hustle, lovestruck etc but others do
Sul Sul, kindasssnowy! Kindly provide your game version and also please take a screenshot showing the location of the folder where you installed the packs/DLCs, upload it to Google Drive, and then share the link here. Btw, where did you download the missing packs from?
DeleteHello,i followed the direction and everything,but when i opened the game they are showed as owend but when i want to open the world it say that i need to wait for the installation and the problem is that a installed them,can you help me.
ReplyDeleteI was having this issue as well. What I had to do to fix it was take the zipped files, put them into the right path folder, and THEN unzip them. That made them work for me!
Delete