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‼️ Important!
If you’re still running into problems after following the DLC INSTALLATION GUIDE, please check our LIST OF COMMONLY REPORTED ISSUES below first to see if your issue is already listed (click on the applicable issue for details):
If your issue is not in the above list, feel free to describe your issue in the comments in detail so others can assist you more easily. Please remember to be respectful and patient, and thank you for helping keep this space helpful for everyone.
🗨️ Comment Format
This is assuming you have followed the DLC Installation Guide correctly and you are still encountering issues.
To ensure efficiency, we will only respond to comments that follow our required format. Copy the following, paste in the comments section, and provide an answer to each item:
To ensure efficiency, we will only respond to comments that follow our required format. Copy the following, paste in the comments section, and provide an answer to each item:
- Your computer's operating system (Windows or Mac?)
- Your game launcher (EA App/Steam?)
- Is your game launcher updated? (Yes/No?)
- Your game version (example: 1.121.361.1020)
- Do you have mods/custom contents installed? (Yes/No?)
- Do you have an active cloud storage like OneDrive? (Yes/No?)
- If your computer does not have a built-in file extractor, what file extractor did you use? (7zip/Winzip/Winrar/something else?)
- Which version of the DLC Unlocker did you use? (example: February 13, 2026)
- Describe your issue (please be as detailed as possible)
- Any error message or screenshot details (you may upload screenshots to Google Drive and share the link in your comment)
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24 Comments
I have gone through the installation guide four times. I have re downloaded and unzipped all of the DLCs and the DLC unlocker and I have gone through the trouble shooting solutions twice and restarted my computer twice but the packs still aren't showing as owned
ReplyDeleteHas your game acknowledged it at all? Mine hasn't
DeleteDid your game acknowledge it at all ? Mine hasn't and I've done the same as you
DeleteI ended up reinstalling my mods and that worked somehow. I have no idea. Wish I had a better answer
DeleteThe answer is in the Installation Guide, especially item #3 of the BEFORE YOU START part.
DeleteI don't have any mods in my sims folder and it's still not registering it
DeleteMy reply was specific to 47ThrowingKnives's issue. Please post a separate comment for your issue and follow the comment format above.
DeleteWindows, Steam, Updated game launcher, Latest game version, I have mods and cc, i have onedrive, i have winrar and other tools, i got feb 27 2026 version of dlc unlocker.
ReplyDeleteHello team when i downloaded SP75 and SP82 newly released kits but when i downliad and put them in mt game folder and run dlc unlocker then open game it shows as not owned help me with this issue.
Sul Sul! Please read and follow the DLC Installation Guide especially the BEFORE YOU START part and item #1 in the LIST OF COMMONLY REPORTED ISSUES linked above. If, after doing that, you still encounter issues, take screenshots of error messages, uploaded to Google Drive and share the link here. Dag Dag!
Delete1)Windows
ReplyDelete2) EA App
3)Yes
4)most recent version
5)No
6)No
7)built-in file extractor and breezip for rars
8)February 13, 2026
I've followed every step multiple times, including troubleshooting and my game won't acknowledge it at all. No errors
Sul Sul, Asperwolf! The latest DLC Unlocker was released February 27. That should fix your issue. Otherwise, you might need to use a different file extractor like 7zip. It's tested and proven to have no issues. Hope this helps. Dag dag!
DeleteI've deleted and reinstalled everything using the latest unlocker and 7zip and still nothing
DeleteCan you take a screenshot of the DLCs you installed and show the location in your computer where you installed them? Upload it in Google Drive and share the link here.
Deletehttps://drive.google.com/file/d/10TfU4wjxqkxQN1YG7GAWos6-saob_wTB/view?usp=sharing
DeleteHi, Asperwolf! Thank you for sharing the Google Drive link. I’ve requested access so I can view the file. Also, could you let me know which game version you’re using? There have been several game updates recently, and I want to make sure I have the correct info.
DeleteI've granted permission and it's definitely the latest version of the game. I don't know how to find the specific version number but no updates are available
DeleteThank you for granting access to the screenshot...I can now see what’s causing the issue with your DLC.
DeleteIt looks like the files were placed in your "Documents" folder, which isn’t the correct location for game installation files. The Documents folder should only be used for mods and CC, not for the game or DLC files themselves.
Please follow the DLC Installation Guide, specifically Step 8, where screenshots showing the correct file location are included.
I hope this helps, and feel free to reach out if you need any further assistance!
I thought you put them in the folder where the sims 4 files are installed? That's the folder the EA app created when it installed the sims 4 base game
ReplyDeleteI understand why that might seem like the right place...it’s a common point of confusion.
DeleteThe folder created by the EA app is indeed where the base game is installed, but mods and CC work a bit differently. They should always go in the Documents > Electronic Arts > The Sims 4 > Mods folder, not in the game installation directory.
Game and DLC files belong in the installation folder, while mods/CC must stay in the Documents folder for the game to recognize them properly.
If everything is placed in the correct locations, it should resolve the issue. Let me know if you’d like me to double-check anything for you!
You may want to change the instruction guide to say that, because the photo definitely has them in the parent folder and not the mods folder
ReplyDeleteThe instructions is for DLC installation, hence, it is called DLC Installation Guide and that is why it shows the game installation folder and not the Mods folder.
DeleteI've got it now, thank you for your help!!
ReplyDeleteGlad to hear that! Happy simming! ☺️☺️☺️
DeleteHi, I'm having problems with some expansion packs (EP 21, 20, 19, 17). When I open the game and go to the save screen, it says I've used these packs, but they're not installed in the game. Can you help me? Thanks! :)
ReplyDelete