This issue most often affects newly released packs.
Start by making sure your game and tools are fully up to date, as mismatched versions are a common cause of this problem.
Steps to try first:
- Completely close The Sims 4 and your launcher (EA App or Steam).
- Open Task Manager and confirm that neither the game nor the launcher is still running in the background.
- Verify that your game is updated to the latest version.
- Make sure the DLC files are not under a sub-folder/s.This is wrong:
This is correct:
- Reinstall the DLCs using the most recent version of the DLC Unlocker.
- Launch the game and check whether the packs now appear as Owned.
If the issue persists:
- Old or leftover files from a previous DLC Unlocker installation may still be present. Do steps 1-3 from "Steps to try first".
- After that, delete the following folders if they exist:
- C:\Users\Your PC Name\AppData\Roaming\anadius
- C:\Users\Your PC Name\AppData\Local\anadius
- After removing these folders, run the newest DLC Unlocker again and confirm that no files are detected (the red status line should be clear).
- Launch the game and recheck pack ownership.
If the packs still show as Not Owned or Not Available in the pack selections, uninstall and download the DLC Unlocker again. Your current copy may be outdated, incompatible with your system, or corrupted.
